LogPod — Support
Need a hand, or found something broken? Write to [email protected] and we will reply within 3 to 5 business days.
It helps if you can tell us your device and iOS version, what you expected, and what happened instead.
Common questions
I did not get my sign-in code
Codes are 8 digits and arrive within a minute or so. Check your spam folder. Codes expire, so if one is old, ask for a new one — there is a 60-second wait between requests. If nothing arrives after a few tries, write to us with the address you used.
I signed in but there is nothing here
A brand-new account has no team yet. Either create a team, or join one with an invite code from your coach. After that you will be asked to link yourself to a paddler on the roster, so your sessions are attributed to you.
My coach added me but I cannot see the team
You need the invite code, and an admin has to approve the request. Ask whoever runs the team.
Can I change the app's language?
The app follows your iPhone's language where a translation exists, and falls back to Traditional Chinese otherwise.
Can I use dark mode?
It follows your iPhone by default. To pin it, go to 我的 → 外觀 and choose 跟隨系統, 亮色 or 暗色.
How do I delete my account?
我的 → 刪除帳號. If you own a team with other members, transfer ownership first. What is removed and what is kept is set out in the Privacy Policy.
Does the app track my route?
Only while you are recording, and only on your phone. When you press start, the app reads your location and your phone's motion sensors to work out distance, speed and stroke rate; iOS shows its blue indicator the whole time. It stops when you stop the recording, and never asks outside one.
The route itself stays on the phone. What reaches the team is the summary — how far, how fast, how many strokes. The Privacy Policy sets out exactly what is sent and what is not.
Privacy and terms
Contact
[email protected] · Tin King Tai